Online Privacy Statement

Online Behavior:

We may collect information like your device’s IP address, the type of browser and operating system you’re using, where you came from online (like a referral site), how you use our website, and your social media interests or profile details. We could also gather your location and some general, non-personal data.

This information might be collected by us or third-party services we work with using things like cookies, web beacons, or pixel tags to connect your online activity with any personal info we have on file.

We may also use the information we gather to get additional details about you from our marketing or service partners. For instance, if you apply for a membership or a financial product, we could use the Social Security number you provide to access a consumer report, which might include your credit score and other details to help us see if you meet our qualifications.

If you’re interacting with Centric on a platform we don’t own, like social media, please avoid sharing sensitive personal info. For anything related to your account, membership, or application, always use a secure Centric channel—like our online or mobile banking, or by contacting a Centric representative directly. Social media isn’t a secure place for discussing your financial details.

Use of Online Technologies to Collect Information:

Centric may use technologies to store information on your computer when you visit our websites. For example, we may use cookies to improve website security, enhance the site’s functionality, customize the experience for you, and support our marketing efforts.

Cookies are small pieces of data exchanged between your browser and our server that help us understand how you use our websites, improving your experience. They don’t access data on your hard drive or run programs on your computer. We use cookies to secure your accounts, maintain session integrity, and enhance security. They also help us learn more about your preferences so we can tailor your online experience.

In addition to cookies, we may use pixel tags, which are small, invisible images embedded on a page to track when a particular device visits that page. These tags work with cookies and help us understand website usage patterns, as well as personalize your experience with Centric. We may also use them in online ads to better serve you.

Managing Cookies: Most web browsers automatically accept cookies, but you can change this setting if you prefer. Check your browser’s help section for more info on how to adjust cookie preferences. Please note that if you disable cookies, some features of Centric Online Banking may not work properly.

Third-Party Websites: Our websites may link to external sites that we don’t own or control. These links might take you to additional information or services that could be of interest. When you visit a third-party site, keep in mind that their privacy and security policies may be different from ours. We recommend reviewing those policies before providing any personal information.

Chat Features: Our website offers online chat services where you can communicate with us. For quality and training purposes, transcripts of these chats may be recorded and reviewed by our third-party chat vendor. Before starting a chat, you’ll be asked to give consent to this data collection practice. If you don’t agree, the chat session will end.